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Shipping

Shipping and International delivery

Thank you for shopping with us. We value your custom and in order to ship your purchase to you in the quickest possible time we use UPS for all deliveries and as such all packages are trackable, we will send you details of the tracking number when your order has been shipped. if you have further questions regarding shipping, please email sales@elizabethdivine.com

 

Our delivery and packing charges per order are:

UK: £9.00 Delivery in 3-5 working days

EUROPEAN SHIPPING: £15.00 Delivery in 5-7 working days

ALL OTHER SHIPPING: £20.00 Delivery in 7-10 working days

 

Please note we cannot be responsible for delays due to customs or weather. 

For orders placed before 3pm, Monday to Friday, we aim to dispatch on the same day. For orders placed after 3pm we will dispatch your order on the next working day. 

If for any reason the item is out of stock we will of course inform you immediately and we will give you an estimated delivery date. 

For security reasons please make sure that the address provided is where you are most likely to be present to receive the goods. This will help ensure that the items you have ordered do not go missing. Please be aware that you may be required to sign for delivery. A daytime telephone number is required in case our delivery agents or we need to contact you.  

 

Insurance 

Elizabeth Divine insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Elizabeth Divine and transfer of responsibility in the same way. 

 

Prices, Duties and Taxes

The total price you pay will be stated at checkout before payment is taken. Prices include VAT for all EU-based customers. 

*VAT is automatically deducted from orders delivered outside Europe.

 

For orders delivered outside the EU, customers are responsible for paying the Customs and Import Duties. Unfortunately we cannot determine in advance what these fees will be.

In the event that you wish to return any item, please note that import duties and local sales taxes will not be refundable by us.

 

Please note that UPS do not deliver to the following countries and as such we are unable to send packages to  : Ascension Islands, Antarctica, Bouvet Island, Cocos (Keeling) Islands, Cuba, Christmas Island,Western Sahara,Falkland Islands (Malvinas), Equatorial Guinea, South Georgia & South Sandwich Islands, Heard and McDonald Islands, British Indies Chagos, Islamic Republic of Iran, North Korea, Russia, Libya, Midway, Myanmar, Nauru, Niue, Caroline Islands, Saint Pierre and Miquelon, Pitcairn, Sudan, Saint Helena, Somalia, South Sudan, Sao Tome and Principe , Syrian Arab Republic, French Southern Territories, Tokelau, Turkmenistan, Wake Island.

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